/Videos/VideosRss.aspxWatch product demonstrations, PPM webinars, and other videos(c) 2010 All Rights Reserved. TeamDynamix5Knowledge-Centered Support (KCS): You may have heard of it, but what is it and (more importantly) can it benefit your organization? KCS is a methodology and set of industry best practices for capturing, structuring, and re-using information in a knowledge base. When IT knowledge is structured and processed in a organized manner, it can have positive effects on everything from the help desk to service management, as well as students, faculty, and staff. This presentation’s goal is to provide an understanding of Knowledge-Centered Support, provide initial steps for starting a Knowledge Base, and provide resources for help with starting a Knowledge Base. This presentation is derived from the WKU IT Helpdesk’s experiences and challenges that they overcame when implementing their own Knowledge Base. About the presenters: ​ Kaliegh Belda Kaliegh Belda is a Helpdesk Consultant and Knowledge-Centered Support (KCS) Coach for We.../videos/1223/is-knowledge-centered-support-a-good-choice-Tue, 19 Jan 2016 10:34:40 GMT You've heard about  our integration and technology partnership with Bomgar , a leader in secure access solutions. The partnership provides mutual clients the most secure way to connect people and technology, by enabling customers and technicians to initiate remote Bomgar IT support sessions from the TeamDynamix service management platform. Now, learn more: watch for an introduction and a  brief  demonstration. And of course, don't forget to download the slides . /videos/1222/teamdynamix-and-bomgar-demoWed, 16 Dec 2015 16:10:24 GMT With a new President, new executive leadership including a new CIO, and a strategic plan focused on transformational change across the university, Stevens Institute of Technology is on the move. Among the plan's core values are Excellence in All We Do and Technology at Our Core . Join Ed Wozencroft, Sr. Director of Projects, Policy & Planning / Assistant to the CIO, and Karen Swift, Chief User Advocate and Director of User Support Services, as they share their experiences in achieving excellence through delivering TeamDynamix ITSM and Self-Service through Ticket Applications within Information Technology and multiple business units. The slides for this presentation are available for download  here . /videos/1220/the-self-service-campus-achieving-excellence-with-ticketing-applicationsMon, 16 Nov 2015 13:57:06 GMT What is Card Wall? It's an interactive card wall for managing project tasks. The  TeamDynamix  Project Card Wall is based upon a physical card wall. Just like its real-life inspiration, users can create columns and cards. Users can also drag and drop cards as they complete their work.  During this presentation, we: Introduce the Card Wall Demonstrate the tool, including searching, filtering, and collaboration Host a Q&A   This tool is a "lighter" version of our project management tool and   a way for teams to handle simple projects. Check it out for yourself by watching the demo! /videos/1217/teamdynamix-9-1-card-wall-demoFri, 21 Aug 2015 14:39:08 GMT How do you create and maintain a self-service client portal ? In this session, we will review some of the common building blocks and components that all great client portals share with each other. The session will include examples from other higher ed client portals, including samples of their service catalogs and knowledge bases. We will also go over the need for Accessibility and Responsive Web Design in self-service websites. /videos/1216/client-portals-accessibility-and-responsive-web-designThu, 13 Aug 2015 14:19:52 GMT Miami University chose a very different path for its ITSM process reboot, designing, building, and deploying by following the ITIL lifecycle. Watch this webinar to hear  how Miami partnered with  TeamDynamix  in this unusual approach, and how to start down this path at your institution. Learn how Miami used this method to redeploy Incident, Request Fulfillment, Service  Catalog , Change, and  SACM.   The Speaker:   Jeffrey Toaddy is the IT Service Management Coordinator at Miami University. Jeffrey has thirteen years of higher-ed IT experience, the past six of which have been focused on IT Service Management. He recently earned his ITIL Expert certificate, and is 2015 President of the itSMF USA Higher Education Special Interest Group. -- This is a Campus Tech presentation.  /videos/1215/how-should-i-deploy-itil-look-to-itil-Mon, 10 Aug 2015 14:24:15 GMT Most IT organizations struggle to quantify and evaluate the work they do. This session focuses on three areas where UMass finds value in the information they collect on projects that help them address this problem. Using data to help governance understand where they are getting value from their organization; Using data to help resource managers understand and manage the work their people do; Using data to help the PMO manage projects.  -- This is a  Campus Tech  presentation and is a slightly updated version of the May 2015  5th Annual User Group Conference  presentation  Information ROI in TeamDynamix . /videos/1214/information-roi-how-umass-gets-its-value-from-its-data-campus-tech-version-Mon, 10 Aug 2015 12:20:39 GMTComing to you from the University of New Hampshire: Over the years Paul DeMello, Chief of Staff and Director of PPM/Continuous Improvement, and George Cookman, Senior Project Manager, have learned some tips and tricks that may help other users to better leverage some of the many features and functions of TeamDynamix. Tune into this funny, fast-paced talk and learn how to improve project managers' abilities to successfully initiate, plan, track, and manage projects. -- Editor's note (8/3/2015): The very, very first part of the presentation has been cut off. While we're fixing it with the presenters, please ignore the blip and enjoy the rest of the video.  /videos/1213/insider-s-look-7-habits-of-highly-effective-teamdynamix-project-managersMon, 03 Aug 2015 16:31:08 GMTEver wonder what happens when the information technology department of another college or university implements, develops, and manages a combined ITSM and PPM system? Find out from  Jake Holmquist and Richard Musal of Manhattan College . In this video, (recorded live at the 5th Annual User Group Conference) , they share how their school implemented a combined system. Learn about their experiences, download the slides , and take away ideas for your college or university's information technology department./videos/1211/combining-an-itsm-and-ppm-system-how-to-do-it-in-higher-ed-Mon, 27 Jul 2015 13:33:47 GMTOnline education at Kent State University is on the rise: Enrollment in fully online courses in fall 2013 increased 14.7% to a total of totaled 15,251 students 634 fully online courses were offered across all Kent State campuses during fall 2013, an increase of 12% over the previous fall A new strategic initiative for distance education -- marketing and launching 12 new fully online degree programs (12-24 courses each) -- was launched in November 2013 This charge into online education is being led by the Online Learning Team, part of the Office of Continuing and Distance Education. This group is responsible for strategic initiative program development, faculty training and support for online course development, and collaborating with staff across the entire University system to improve online faculty and student services. Wondering how they manage to do it all? Will Turek , Strategic Projects Director, K.../videos/1210/bare-bones-project-management-for-online-course-developmentMon, 27 Jul 2015 11:31:10 GMT